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prim11085:Error: “Unable to find serial number” when opening Suretrak

April 1, 2013, 9:16 am
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Solution ID: prim11085
Error: "Unable to find serial number" when opening Suretrak
Status: Reviewed
Version(s): 3.0, 3.0a, 3.0b, 3.0c

Problem: Unable to find serial number when trying to open Suretrak
Problem: Unable to find serial number when trying to open Suretrak under Published App NFUSE
Problem: The ProductID.txt file that is normally created with the SureTrak installation is there, but is completely blank.
Cause: The Task manager shows the SureTrak.exe process running but not W32MKDE.exe (the Btrieve Workstation Engine).
Fix: Solution # 1 

Check Permissions    Solution ID: prim10311 Need Full Control of These Files
Fix: Solution #2

Search for wbtrcall.dll, do any appear in PVSW or PVSWARCH folders.  If they appear in the PVSWARCH folder go to this folder then to the PVSWARCH\V615\C\WINDOWS\SYSTEM or SYSTEM32 and then copy all of these files and paste them into the C:\Windows\System and System32 folder.
 
If stll receiving error message also copy files from PVSWARCH\VUNKNOWN\C\WINDOWS\SYSTEM or SYSTEM32 and paste into the C:\Windows\System and System32 folder.
 
This will allow us to use Btrieve database engine. If you would like to use the Pervasive Engine you can copy the wbtrcall.dll and wbtrv32.dll from the C:\PVSW\BIN folder and paste into the C:\Windows\System and System32 folder.
 
Fix: Solution # 3

Verify that you have enough serial numbers for the amount of users that you wish to use SureTrak.
Fix:

Solution # 4


An installation was attempted on another machine to see if it was possible to get past the point during installation where the Product ID is entered. The install completed successfully – no errors. This means that (1) there is no problem with the CD itself and (2) that the problem is specific to the original machine.

The entire contents of the SureTrak CD-ROM were copied to a network share from another machine (not the original machine) and then back down to the original machine. The installation was run from the original machine from the copied CD-ROM files. The ”Unable to find serial number file” message appeared again at the same time, i.e. directly after entering the Product ID.

On the original machine SureTrak was removed completely:



  • Control Panel – Add/Remove Programs and removed SureTrak.
  • Any remaining SureTrak files or folders were deleted from the hard drive.
  • Using regedit.exe the following keys were removed:
HKEY_LOCAL_MACHINE/Software/Primavera/SureTrak/
HKEY_CURRENT_USER/Software/Primavera/SureTrak/
HKEY_LOCAL_MACHINE/Software/Btrieve Technologies/

The SureTrak install was run again on the original machine – running setup.exe from the copied SureTrak CD-ROM files on the hard drive. The install completed successfully – no errors. SureTrak then launched successfully – no errors.

The problem was that the original installation done from the CD-ROM drive was bad. It was necessary to wipe out that installation completely and then reinstall without using the CD-ROM drive. This was most likely due to a hardware issue with the CD-ROM drive on the original machine.
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prim11085:Error: “Unable to find serial number” when opening Suretrak

April 1, 2013, 9:36 am
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Solution ID: prim11085
Error: "Unable to find serial number" when opening Suretrak
Status: Reviewed
Version(s): 3.0, 3.0a, 3.0b, 3.0c

Problem: Unable to find serial number when trying to open Suretrak
Problem: Unable to find serial number when trying to open Suretrak under Published App NFUSE
Problem: The ProductID.txt file that is normally created with the SureTrak installation is there, but is completely blank.
Cause: The Task manager shows the SureTrak.exe process running but not W32MKDE.exe (the Btrieve Workstation Engine).
Fix: Solution # 1 

Check Permissions    Solution ID: prim10311 Need Full Control of These Files
Fix: Solution #2

Search for wbtrcall.dll, do any appear in PVSW or PVSWARCH folders.  If they appear in the PVSWARCH folder go to this folder then to the PVSWARCH\V615\C\WINDOWS\SYSTEM or SYSTEM32 and then copy all of these files and paste them into the C:\Windows\System and System32 folder.
 
If stll receiving error message also copy files from PVSWARCH\VUNKNOWN\C\WINDOWS\SYSTEM or SYSTEM32 and paste into the C:\Windows\System and System32 folder.
 
This will allow us to use Btrieve database engine. If you would like to use the Pervasive Engine you can copy the wbtrcall.dll and wbtrv32.dll from the C:\PVSW\BIN folder and paste into the C:\Windows\System and System32 folder.
 
Fix: Solution # 3

Verify that you have enough serial numbers for the amount of users that you wish to use SureTrak.
Fix:

Solution # 4


An installation was attempted on another machine to see if it was possible to get past the point during installation where the Product ID is entered. The install completed successfully – no errors. This means that (1) there is no problem with the CD itself and (2) that the problem is specific to the original machine.

The entire contents of the SureTrak CD-ROM were copied to a network share from another machine (not the original machine) and then back down to the original machine. The installation was run from the original machine from the copied CD-ROM files. The ”Unable to find serial number file” message appeared again at the same time, i.e. directly after entering the Product ID.

On the original machine SureTrak was removed completely:



  • Control Panel – Add/Remove Programs and removed SureTrak.
  • Any remaining SureTrak files or folders were deleted from the hard drive.
  • Using regedit.exe the following keys were removed:
HKEY_LOCAL_MACHINE/Software/Primavera/SureTrak/
HKEY_CURRENT_USER/Software/Primavera/SureTrak/
HKEY_LOCAL_MACHINE/Software/Btrieve Technologies/

The SureTrak install was run again on the original machine – running setup.exe from the copied SureTrak CD-ROM files on the hard drive. The install completed successfully – no errors. SureTrak then launched successfully – no errors.

The problem was that the original installation done from the CD-ROM drive was bad. It was necessary to wipe out that installation completely and then reinstall without using the CD-ROM drive. This was most likely due to a hardware issue with the CD-ROM drive on the original machine.
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prim11140:Application Hang error in Event Viewer Application Log on Windows XP

April 1, 2013, 12:46 pm
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Solution ID: prim11140
Application Hang error in Event Viewer Application Log on Windows XP
Status: Reviewed
Version(s): 3.5, 3.5.1, 3.x, 4.0, 4.1

Fact: Windows XP
Problem: Hanging Application
Problem: Application Hang
Problem: The following error is  found in the Event Viewer Application Log on Windows XP systems:

 



 
Cause: This error is caused when Project Manager is abnormally terminated (CTRL+ALT+DEL to bring up Windows Task Manager and Ending the PM.exe process).  Project Manager appears to freeze up during the loading of large amounts of data.  Users ending the process rather than allowing the application to run will see this error in the Event Viewer Application Log
Fix: Allow Project Manager to continue running until all data is loaded and the applications functionality returns to normal.
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prim11140:Application Hang error in Event Viewer Application Log on Windows XP

April 1, 2013, 12:49 pm
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Solution ID: prim11140
Application Hang error in Event Viewer Application Log on Windows XP
Status: Reviewed
Version(s): 3.5, 3.5.1, 3.x, 4.0, 4.1

Fact: Windows XP
Problem: Hanging Application
Problem: Application Hang
Problem: The following error is  found in the Event Viewer Application Log on Windows XP systems:

 



 
Cause: This error is caused when Project Manager is abnormally terminated (CTRL+ALT+DEL to bring up Windows Task Manager and Ending the PM.exe process).  Project Manager appears to freeze up during the loading of large amounts of data.  Users ending the process rather than allowing the application to run will see this error in the Event Viewer Application Log
Fix: Allow Project Manager to continue running until all data is loaded and the applications functionality returns to normal.
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prim11253:Error retrieving the data from the ‘OAUSER.TASK’ table via the SDK: “Output(PrimaveraSDK) – TASK Select Error:SQLSTATE:01004 [ATI][OpenRDA ODBC]Success with warning- String data – right truncation”

April 1, 2013, 8:47 pm
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Solution ID: prim11253
Error retrieving the data from the ‘OAUSER.TASK’ table via the SDK: "Output(PrimaveraSDK) – TASK Select Error:SQLSTATE:01004 [ATI][OpenRDA ODBC]Success with warning- String data – right truncation"
Status: Reviewed
Version(s): 3.5, 3.5.1, 3.x, 4.0, 4.1, 5.0

Fact: Infomaker version 7 or  Infomaker version 8
Problem:

The following error is generated from right-clicking and retrieving the data from the ‘OAUSER.TASK’ table when connected to the PMDB database via the SDK:


Output(PrimaveraSDK) – TASK
Select Error:SQLSTATE:01004
[ATI][OpenRDA ODBC]Success with warning- String data – right truncation


 


 
Cause:

The problem is with any of the ‘xxx_list’ fields - (i.e. ’Resource_list’).


These fields are given an arbitrary maximum length of 60 characters.  If the value in the field is greater than 60 characters then this error is produced and the row retrieval ceases.
Fix: This is a known problem in the SDK.
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prim11549:What field name references which UDF through the SDK?

April 2, 2013, 1:29 pm
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Solution ID: prim11549
What field name references which UDF through the SDK?
Status: Reviewed
Version(s): 3.x, 4.0, 4.1, 5.0

Problem: What field name references which User Defined Field (UDF) through the SDK?
Problem: Through the SDK, the default UDF assignments are stored in the parent table. 

For example: UDF values for activities are stored in the TASK table. 


How do you know which field name in the TASK table refers to which UDF in Project Manager / Project Management?
Fix: In the parent table (e.g. TASK, PROJECT, etc), all the fields that represent default User Defined Fields will start with “user_”

To find which field represents which UDF, link the field name from the TASK table to the ‘udf_type_name’ in the UDFTYPE table, where the ‘table_name’ is the table where the UDF value is stored (e.g. TASK).


To find which User Defined Field ‘user_field_187′ in the TASK table represents, look for the field name (user_field_187) from the TASK table in the ’udf_type_name’ field in the UDFTYPE table, where the ‘table_name’ is ‘TASK’: 


Or run:


Select udf_type_label from UDFTYPE where udf_type_name = ‘user_field_187′ and table_name = ‘TASK’;



The ‘udf_type_label’ stores the name of the UDF that is displayed in Project Manager / Project Management.  The screenshot above tells you that the ‘user_field_187′ field in the TASK table stores the values for the activity-level User Defined Field called “activity indicator”.
Fix: See also:

Solution ID: prim11733 Can new user defined fields be created through the SDK? 


Solution ID: prim9526 Unable to access user created User Defined Field values through the SDK.
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prim11566:Printing stops after two pages, printing to an Adobe PDF file

April 2, 2013, 6:02 pm
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Solution ID: prim11566
Printing stops after two pages, printing to an Adobe PDF file
Status: Reviewed
Version(s): 3.1

Problem:

Printing stops after two pages, printing to an Adobe PDF file


Printing from P3 3.1 SP2 on windows XP to an Adobe 6.0 PDF file and it stops after two pages with P3 showing non responsive.



Canceling out of the print job gives a System Error: “The request to end the selected 16 bit task has timed out. The Win 16 Subsystem may be unstable. Press OK to terminate the Win 16 Subsystem or Cancel to leave it running.”



Then a Windows error Send error report window for NTVDM.exe stating ‘You chose to end a non responsive program NTVDM.EXE.”
Fix:

1) Go to PDF settings through Start, Settings, Printers, Adobe, Properties.


2) Under the general tab under Printing Preferences, Edit the Standard settings. Confirm that the resolution is set to 600 DPI.


3) Next under the Advanced tab change ‘Start Printing Immediately’ to ‘Start Printing after last page is spooled’  Also check the option to ‘print spooled documents first.’ Apply the settings (or choose OK)


 


4) Retry to confirm the print job is printing properly to PDF.
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prim11758:Cannot launch P3 in normal Windows mode

April 4, 2013, 12:52 am
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Solution ID: prim11758
Cannot launch P3 in normal Windows mode
Status: Reviewed
Version(s): 3.x

Fact: Can launch P3 in safe mode
Fact: winxp.exe process is running (  W32/Bagle.ai@MM )
Problem: Cannot launch P3 in normal Windows mode
Problem: P3 will not start
Fix: 1) Some processes can interfere with P3 running, as P3 is a 16 bit application.

try  running P3 with  windows in safe mode, which will reduce the other applications that are running.


If P3 will run in safe mode, but not in normal Windows mode, a comparison of the processes running in each will need to be done. You can hit Ctrl + Alt + Delete to open up task manager, then on the processes tab there will be a list of all processes running.


Once you have a list of all the processes that are running in regular mode, that are not running in safe mode you will need to end them one by one, to see which is keeping P3 from running. See below for how to end processes with ctrl + alt + delete.

Fix:

One Process that is known to interfere with P3 is The winxp.exe process which is a virus ( W32/Bagle.ai@MM)


http://hq.mcafeeasap.com/dispVirus.asp?virus_k=126798


 User can temporarily kill the process,  by pressing Ctrl + Alt + delete


and going to the processes tab of task manager, highlighting the process and hitting end.


For a more permanent solution, update you antivirus settings, and run a full system scan. If you do not have antivirus software, you can also keep the process from starting by using the msconfig utility.


To use the msconfig utility


1) Go to start -> run and type in msconfig.


2) Go to the startup tap.


3) Uncheck any nonessential proccesses.



or a registry edit of


Hkey_current_user\software\microsoft\windows\currentversion\run   and disabling the key referencing winxp.exe
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prim11818:How to open / closea Project through the SDK?

April 4, 2013, 5:00 am
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Solution ID: prim11818
How to open / close a Project through the SDK?
Status: Reviewed
Version(s): 3.5.1, 4.0, 4.1, 5.0, 6.0, 6.1

Problem: How to open / close a Project through the SDK?
Problem: How to set scope_level and access_level in the SDK?
Problem: Cannot see any Activity data.  The TASK table is empty.
Fix: By default, All Projects are closed in the SDK.  When Projects are closed, Activities and Project Level Details (ex. Resource Assignments, Activity Code Assignments, WBS Level Data) are not loaded by the SDK.

The Primavera SDK requires you to increase the scope_level before it loads any task level information.  A Project is Opened in the SDK by updating the Project’s record in the PROJECT table by setting the SCOPE_LEVEL field value from 1 (Closed) to 7 (Open).  By default, All Project scope_level’s are set to 1 (Closed) in the SDK.


Four types of scope_levels are available:


1 – Only root WBS (Closed Project)


2 – WBS up to the max WBS level that is specified for the Summarizer  
5 – WBS detail                                                       
6 – All steps and expenses                                   
7 – All activities, documents, etc. (Open Project)  


EXAMPLE: OPENING PROJECTS IN THE SDK


Update PROJECT set scope_level = 7 where proj_short_name = ‘Project Name’; (Opens 1 Project)
Update PROJECT set scope_level = 7; (Opens All Projects)


EXAMPLE: CLOSING PROJECTS IN THE SDK


Update PROJECT set scope_level = 1 where proj_short_name = ‘Project Name’; (Closes 1 Project)
Update PROJECT set scope_level = 1; (Closes All Projects)


Along with setting the scope_level, the access_level must also be set when opening a project.  Three types of access_levels are available:


Read Only = 0  (This is the default)
Shared      = 1
Exclusive   = 2 


Read Only does not allow any data to be updated.   To update data, the access_level must be set to Shared which opens a shared copy of the project, or Exclusive, which opens a master copy of the project, locking out all other users. 


EXAMPLE: GIVING READ/WRITE ACCESS TO PROJECTS IN THE SDK


Update PROJECT set access_level = 1 where proj_short_name = ‘Project Name’; (Sets 1 Project with read/write access)
Update PROJECT set access_level = 1; (Sets All Projects to be read/write access)


EXAMPLE: SETTING READ ONLY ACCESS TO PROJECTS IN THE SDK


Update PROJECT set access_level = 0 where proj_short_name = ‘Project Name’; (Sets 1 Project to be read only)
Update PROJECT set access_level = 0; (Sets All Projects to be read only)


EXAMPLE: SETTING SCOPE AND ACCESS LEVEL


Update PROJECT set access_level = 1, scope_level = 7 where proj_short_name = ‘Project Name’; (Opens 1 Project with read/write access)
Update PROJECT set access_level = 1, scope_level = 7; (Opens All Projects with read/write access)


Note: When you make a scope_level change at the EPS level (i.e. the Node Type reads EPS), this scope_level change filters down to all projects in this EPS level.  We recommend you only make the change at the EPS level if you in fact want to modify information in all these projects.  The more projects you are using, the more memory is being used to store the changes and information. You may experience diminished performance.
Fix: See Also:

Solution ID: 2002118115147 ”How to load all Projects when initially logging into the SDK?”

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prim11935:How to move an activity from one project to another through the SDK?

April 5, 2013, 4:19 am
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Solution ID: prim11935
How to move an activity from one project to another through the SDK?
Status: Reviewed
Version(s): 3.5.1, 4.0, 4.1

Problem: How to move an activity from one project to another through the SDK?
Fact: SDK
Fix: You can move an activity from one project to another through the SDK. 

To do this, first note the ‘wbs_id’ in the PROJWBS table of the WBS element which you want to move the activity to (ex. wbs_id = 33445).  Then open the TASK table and note the task_id of the activity you want to move (ex. task_id = 6701).


Then run an update statement on the TASK table to change the wbs_id that the activity is assigned to. 


Example:


Update TASK set wbs_id = 33445 where task_id = 6701;


NOTE: Do not attempt to update the proj_id field.  This is a read-only field.
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prim12059:How does Project Manager know the last time the Applied Actuals function was performed?

April 6, 2013, 9:07 am
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Solution ID: prim12059
How does Project Manager know the last time the Applied Actuals function was performed?
Status: Reviewed
Version(s): 3.x, 4.0, 4.1

Problem:

How does Project Manager know the last time the Applied Actuals function was performed?
Problem:

There are approved hours in the database that have not been applied.  How does Project Manager know not to include those hours in the resource assignment spread?
Fix:

When applying actuals, Project Manager/Project Management summarizes the approved hours in the rsrchour table from the project start to the current data date and assigns the total to the task resource assignment.


When viewing a resource spread of timesheet hours, Project Manager/Project Management looks at the total actuals assigned to the task resource and displays the rsrchour entries that match that total from the project start to the current data date.
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prim12555:Error: “Upgrade step failed with error: SQL Server connection timed out. SQL: Alter table TASKRSRC ADD rsrc_type varchar(10) Default ‘RT_Labor’ NOT NULL” when upgrading a version 3.5 SQL Server database

April 19, 2013, 9:13 am
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Solution ID: prim12555
Error: "Upgrade step failed with error: SQL Server connection timed out. SQL: Alter table TASKRSRC ADD rsrc_type varchar(10) Default ‘RT_Labor’ NOT NULL" when upgrading a version 3.5 SQL Server database
Status: Reviewed
Version(s): 4.0

Problem:

Upgrading a version 3.5 SQL Server database to version 4.0 by running the Configasst.exe program from the 4.0 cd. When attempting to upgrade the TASKRSRC table at 22%, the following error will occur:


“Upgrade step failed with error: SQL Server connection timed out. SQL: Alter table TASKRSRC ADD rsrc_type varchar(10) Default ‘RT_Labor’ NOT NULL”



 Choosing the ‘Retry’ option returns the same error.


Selecting ‘Ignore’ will progress the upgrade until the TASK table is reached. This will then return the error:


“Upgrade step failed with error:….connection timed out…SQL: Alter Table TASK Alter column total_float_hr_cnt numeric(14,6) NULL”. The upgrade will then freeze on 30%. The system then runs out of memory (verified this via Task Manager).


Attempting to upgrade manually gives the same problem. While the upgrade script runs successfully, the program falls over on the data load.
Fix:

1. Set the log file to Transaction Log file to ‘unrestricted file growth’ for the duration of the upgrade (this will prevent any errors regarding log file restrictions during the upgrade). This is accessed via the Database Properties in SQL Server.



2. Create a new column called ‘rsrc_type’ in the TASKRSRC table (via the Design Table option when right clicking on the table via SQL Manager). Dataype is varchar, length 10, ‘allow nulls’ is unchecked. The default value is ‘RT_LABOR’.


This process will take some time to complete, and the process may be displayed as ‘not responding’ but this should complete successfully.



3. Stop/restart the MSSQL service to release the system memory.


4. Edit the ‘total_float_hr_cnt’ Precision to 14, Scale to 10 in the TASK table.


 


 5. Stop/restart the MSSQL service to release the system memory.


6. Run the enclosed upgrade script via Query Analyzer (this is a copy of the upgrade script with the above procedures removed).


7. Stop/restart the MSSQL service to release the system memory.


8. Run the ConfigAsst.exe from the cd and select the ‘Manual Data Conversion’ option. 



This process will take some time to complete, and the process may be displayed as ‘not responding’ in Task Manager.
Fix: Modified 35sspm.sql MSSQL upgrade script
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prim13203:Interbase Database upgrade taking a long time.

April 22, 2013, 2:56 am
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Solution ID: prim13203
Interbase Database upgrade taking a long time.
Status: Reviewed
Version(s): 4.0

Fact: Large interbase databases can take a long time to upgrade.
Problem: Interbase Database upgrade taking a long time.
Problem: ConfigAssist process in the task manager has the status of Not Responding.
Problem: IBSERVER.exe is still using CPU usage.
Problem: Configuration Wizard is still on the screen and continuing to stay at a Certain percentage complete.
Fix: An additional Configuration Wizard has been created to reduce the amount of time it takes to upgrade the databse from 3.* to 4.0.

1. Copy the entire database folder off of the installation instructions cd to the local machine.


2. Save the attached configassist.exe to this folder. 


Additional ConfigAssist.exe


3. When it asks if you want to copy over the existing configassist.exe, select YES.


4. Run the new configassist.exe.   There should be a considerable time difference between this upgrade processes verses the previous configassist.exe that is found on the cd.
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prim13210:SureTrak’s Btrieve database engine remains active after ending a Citrix session.

April 22, 2013, 3:28 am
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Solution ID: prim13210
SureTrak’s Btrieve database engine remains active after ending a Citrix session.
Status: Reviewed
Version(s): 3.0

Fact: This was not due to a problem with license concurrence, or the Btrieve Home Directory setting.
Fact:

Applies to SureTrak running as a Published Application or via NFUSE
Problem: SureTrak’s Btrieve database engine remains active after ending a Citrix session.
Fix:

Change the “Back to Minimal States” setting in the BTI Database Setup Utility to “On”.



To allow the same user accounts to Disconnect and Re-connect to the Citrix server successfully, Btrieve must be SET to ‘Minimize on Exit’ which means Btrieve must be set to SHUTDOWN once a SureTrak user ends their SureTrak session. By default, W32MKDE continues to run in the user session after a SureTrak user exits SureTrak - making the session\connection stay ‘active’.


To make this change for Btrieve do the following steps:


A. On the Citrix Server, go START, RUN, type in W32MKSET on the Citrix Server and set “Back to minimal States if Inactive ” to ON.



B.

 After making this change, click Save, Exit and OK.

C. Shutdown and reboot the Terminal Server OR have all SureTrak users close their session and manually END every W32MKDE.EXE process running on the Server (Task Manager).


NOTE: Even with the above setup, when users CLOSE out of SureTrak, they will need to wait 30 seconds before going back in since W32MKDE.EXE takes 30 seconds to shutdown.
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prim13845:Maximum number of concurrent users exceeded. Please see your administrator

April 26, 2013, 2:05 pm
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Solution ID: prim13845
Maximum number of concurrent users exceeded.  Please see your administrator
Status: Reviewed
Version(s): 4.0, 4.1

Fact: Have already cleared usession and projshar tables but still receiving error
Problem: Maximum number of concurrent users exceeded.  Please see your administrator
Problem: User unable to login to application due to this error message
Fix: Check Task Manager to see if there is a process called ‘wmprvuse.exe’ running.  End this process.  If it is running multiple times, end all of them.  Login to the application
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prim14049:Can you create a WBS task type activity in Project Manager/Project Managementlike you can in P3?

May 7, 2013, 10:07 am
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Solution ID: prim14049
Can you create a WBS task type activity in Project Manager/Project Management like you can in P3?
Status: Reviewed
Version(s): 3.5, 3.5.1, 4.0, 4.0, 4.1, 4.1

Problem: Can you create a WBS task type activity in Project Manager/Project Management like you can in P3?
Fix: This issue is an existing Enhancement Request. It will be considered for a future release
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prim14361:Activity Nameis beingtruncated on project import

May 9, 2013, 5:36 pm
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Solution ID: prim14361
Activity Name is being truncated on project import
Status: Reviewed
Version(s): 4.0, 4.1

Fact: Project is being imported from Microsoft Project
Problem: Activity Name is being truncated on project import
Cause: MS Project Task Name (which can be up to 255 characters) is being mapped to Activity Name (which can be up to 120 characters)
Fix: In Primavera Project Management version 4.x and later, user defined text fields can have up to 255 characters.  This allows the following work around:

1.  Copy the Task Name column in the Microsoft Project schedule and paste it to create a new column called Text1


2.  When importing the project, map the Microsoft Project Text1 field to a user defined text field in Primavera


3.  Hide the Activity Name column and change the heading of the user defined text field used for the import of the Text1 field to Activity Name (this final step is optional and is cosmetic)
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prim14716:Error, “Unable to find serial number” while installing as Administrator

May 11, 2013, 8:42 am
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Solution ID: prim14716
Error, "Unable to find serial number" while installing as Administrator
Status: Reviewed
Version(s): 3.0, 3.0a, 3.0b, 3.0c

Fact: Suretrak 3.0 B
Fact: Windows XP
Fact: Verified that the user installing SureTrak is a local Administrator on this machine.
Problem: Error, “Unable to find serial number”  while installing as local Administrator
Fix:

To get past this error to install SureTrak please take the following steps:


1. CTRL + ALT + DELETE,  Task Manager, end process for w32mkde.exe


2.  Log off as user, then log back in.


3. Manually remove Suretrak application (if it exists)


A. Delete the SureTrak Folder that is located under the C:\Program Files directory. (Verify that you have not saved any project files in here before deleting)

NOTE: Whenever using Registry Editor, do a backup of the Registry first. 

B.  Open Regedit, to do this, Click Start, Run then type regedit Click OK and you will see the Registry Editor open


B.2. To back up the registry, do the following: Click on Registry, then on Export Regisrty File, Choose where you would like to Save it to and give it a name, a suggestion for a name would be Regback. then click on Save. Your Registry has been backed up.

C. Delete the Registry key HKEY_LOCAL_MACHINE/ SOFTWARE/Primavera/SureTrak


D. Delete the Registry key HKEY_CURRENT_USER/ Software/Primavera/SureTrak


4. Install in Safemode:


On C drive create a new folder STCD. Put in Suretrak install CD and copy the contents of the CD into this new STCD. Reboot and hit F8 as soon as the machine starts coming back up to go into safemode. Please select safemode with networking then log in. Once in Safemode, please go to the new STCD folder and run the setup.exe and install Suretrak.
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prim15309:Installation on Windows XP hangs or freezes after entering the product ID.

May 14, 2013, 3:23 am
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Solution ID: prim15309
Installation on Windows XP hangs or freezes after entering the product ID.
Status: Reviewed
Version(s): 4.0, 4.1, 5.0

Problem: Installation on Windows XP hangs or freezes after entering the product ID.
Cause: MSBB.exe process is blocking the Clickwra.exe process from displaying the license agreement page.
Fix:

The MSBB.exe file is part of a downloaded browser program often hidden in other downloaded software.


To resolve this issue,  follow these steps:



  1. Click Start, click Control Panel, and then click Add or Remove Programs.
  2. In the list of currently installed programs, click Interstitial Ad Delivery by n-CASE, 180SOLUTIONS, PAD Lookups by n-CASE or n-CASE.
  3. Click Change/Remove, and then click Yes to remove these components.
  4. Right-click the Windows taskbar, and then click Task Manager.
  5. On the Processes tab, click any instances of the Msbb.exe process that are still running, and then click End Process.
  6. Search your Windows drive for the Msbb.exe file, and delete it if you find it. For additional information about n-CASE, visit the following 180Solutions Web site:

    http://www.180solutions.com/pages/consumers.aspx
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prim15689:How to change an Application User’s Password and how to get a list of users without logging into Project Management

June 17, 2013, 11:57 pm
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Solution ID: prim15689
How to change an Application User’s Password and how to get a list of users without logging into Project Management
Status: Reviewed
Version(s): 4.1, 5.0, 6.0, 6.1, 6.2, 6.2.1, 7.0



Problem: How to change an Application User’s Password
Problem: How to get a list of users without logging into Project Management
Problem: How to change Admin password for Project Management
Fix: Go to Start/Programs/Primavera/Help and Utilities/DB Config for Project Management

1. Welcome screen, select next



2. What would you like to do screen.  Select the radio button next to Administration tasks (licenses, passwords, etc.)



3. Select Administration Task Screen.  Select Change an application users’s password



4. Select Database Alias screen.  Select the database alias of the database the user needs to access.



5.  Log on as Administrative User screen, enter in the privuser username and password and select next.



6.  Change application password screen.  Select the username whose password needs to be changed, then enter a new password and confirmation, and click Next.



7.  If successful you will see the following window:



8.  On the next screen select finish.
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